Returns
2025 Holiday Return Policy
We want you to love your holiday purchases! If something doesn’t work out, here’s how to make your return as easy as possible.
Eligibility
Orders placed between November 5 and December 22, 2025 are eligible for a full refund through January 11, 2026. Items must be unworn, unwashed, and unaltered, with all tags attached and returned in their original packaging.
Final Sale Items
Some holiday favorites are final sale and can’t be returned:
• Alice & Wonder and Mini Wonder branded holiday apparel
• Holiday décor (including ornaments, cups, candles, and decorative accents)
• Any final sale styles with prices ending in .89
These items will always be clearly marked on their product pages.
Need a different size? We’re happy to offer sizing exchanges on Alice & Wonder or Mini Wonder brand holiday apparel if your desired size is still in stock. If done by mail, customers are responsible for placing an exchange order and covering applicable shipping charges for exchange requests.
In-Store Pickup Orders
Pickup Orders will follow the above Holiday Return Policy, along with the following:
• We’ll hold your pickup order for 7 days after it’s ready (fulfillment date). After that, your order will be cancelled.
• If your order includes final sale items (anything ending in .89, Alice & Wonder or Mini
Wonder brand holiday apparel, or any holiday décor), those items are not eligible for a refund.
• Refunds will be issued for eligible items only. Non-refundable pieces will be held at your pickup location for 90 days before being donated.
Return Options
• In-store purchases: must be returned to one of our store locations (we can’t accept mailed returns for in-store purchases).
• Online purchases: can be returned in-store for free or by mail (a $4.95 return shipping fee applies; limit one return label per order).
Start a return here.
Refunds are processed within 7 days of receiving your package back. How long the refund will take to show back as credit on your bank statement varies depending on who you bank with (typically 5-7 business days).
Orders
We cannot guarantee that an order can be canceled. However, please contact us immediately and we will try to accommodate your request the best we can. If your order is already in the process of being shipped, your order cannot be cancelled.
No. Discount codes cannot be applied to a previous purchase or combined with other offers. Additionally prices cannot be adjusted once an order has been placed.
Pre-orders are items that are available to purchase before they’re physically in stock. You will be charged at the time of purchase in order for you to reserve that item. You’ll receive a shipping confirmation email when the item is shipped on the date listed in the product description.
All orders will ship as complete. If your order includes a pre-order item, the whole order will be held until the pre-order item is ready to ship.
No, once an order is placed the method of delivery cannot be changed. We appreciate your understanding as we want to ensure all orders stay organized and shipped in a timely manner.
Once an order is placed, we are unfortunately unable to alter it. The best thing to do is to immediately contact customer support and request that your order be cancelled.You can then place a new order with the correct sizing or added items.
We are doing our best to restock popular items! The best way to be alerted of restocks is to utilize our “email me when available feature” located in the product description of sold out items.
Add a note when checking out and we’ll write your message for you! Make sure to include who it’s 'From'!
Any damaged items need to be reported within 10 days to info@alicandwonder.com. Damages reported outside of 10 days may not qualify for a replacement or refund.
Shipping
All products are shipping from our store via UPS or USPS. Most orders are shipped within 1 to 2 business days from order date and you will receive a tracking number once your item has shipped. During holiday or new product launches, shipping could take up to 3 to 4 business days. Please note that carriers pick up daily Monday to Friday, please allow a couple business days for your tracking to update.
Our team is working hard to ship your orders out with in 48 hours! Given the current influx of orders due to the holiday season, we’re experiencing shipping delays.
Please note that shipping providers are also taking longer to scan and deliver packages during this time. We ask that you allow 48 hours for your tracking information to update.
For orders between $0 and $99.99, we offer a flat rate shipping option of $6.95.
Any order $100 or more, qualifies for free shipping. Please note that the $6.95 shipping cost and taxes does not contribute to the $100 free shipping option.
Online returns can be made via a pre-paid return mailing label provided by Alice & Wonder. A $4.95 shipping fee will be deducted per order. Limit one return mailing label per order. Online returns can also be returned in-store for free.
Orders are shipped within 24-48 hours of order date and you will receive a tracking number once your item is shipped.
We are not responsible for lost or stolen packages while in transit. All USPS tracking inquiries should be directed to USPS customer service.
We are not responsible for lost or stolen packages while in transit. All UPS or USPS tracking inquiries should be directed to the carrier's customer service.
When packages appear to be missing, it is usually one of the following situations:
- The package may have been delivered to a neighbor's home.
- The package has been delivered to a different spot than normal on your property.
- The shipping carrier marked the order as delivered before it actually has been.
If you are still unable to locate the package 5 business days after the labeled delivery date, please contact customer service. We are happy to help!
Unfortunately, no. We hope to in the future!